Global qualitative and quantitative research to understand people, culture, daily lives and latent needs in order to shape new companies, products and services. From early discovery to design testing with a specialism for deep-dive ethnographic research, co-design, Beta programs and longitudinal studies.

Understanding all the existing and/or potential actors, needs, communications and infrastructure across a service experience in order to improve every path, touchpoint and interaction with the service. With a focus on "beyond the happy path" to smart inclusive design. 

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Helping teams stretch their thinking into the future by bringing trends, subject-matter experts and forecasters into the discovery process and using team building and creative workshop activities to help give everyone space to think beyond the here and now.

Analysing customer and business needs and using design thinking and product management methods to craft a vision for the future, including leading cross-team collaborative sessions and integrating external subject-matter experts.

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Working with partners across product, research, engineering and business to take user needs, vision, strategy and brand and design principles in order to build and iterate powerful and compelling products and services to serve all users.

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Helping new teams understand their vision and goals and work together in an inclusive environment to build a shared culture that will help bring them success. 

Working on a broad set of projects from corporate and product branding to product and service design in order to help turn vision into implementation from defining success criteria and design principles to building value propositions and roadmaps. 

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Hosting live or remote creative workshop activities that help bring teams together for a range of activities, such as identifying user needs and problems, working on a common vision and goals, developing a brand, service or product strategy and planning roadmaps delivery phases and iterations. 

Working with product, research and design individuals to support them through everything from day-to-day work activities and decisions to a large work transitions or career moves.