Head of Design + Research for Motors

Built a new strategic research and design team to deliver two large redesign projects, a new pricing strategy and set a vision for the next two years of improvements. Implemented new design tracking, prioritization and status reporting and regular partner collaboration and design reviews. On target to increase inventory by 5% and transactions by 5%.

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Senior Research Manager

Managed a large global discovery project to identify opportunities for

innovation on mobile, with in-depth contextual research across 3 countries,

bringing development teams into the field. Created a five day discovery

design sprint with design, engineering, customer service and business teams. Ran an iterative design and research program throughout development.

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Set up a global UX research program and lab for a revamp of the iOS and

Android mobile app. Worked closely with product design and development teams to improve the app store rating from 1.4 to 4.4 out of 5 stars.

 

Built a new spatial computing team and lab for research and design on

augmented and virtual reality commerce explorations. Worked with

strategic partners to develop new concepts for commerce on mobile and

handset platforms, releasing a mobile AR feature to critical acclaim.

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Led a new research program informing eBay Seller experiences and new

business tools for all sellers with a focus on increasing accessibility for new

sellers during the Pandemic. Collaborated with the diversity, equity and

inclusion team to improve our research process for sellers. Mapped out the

full end-to-end onboarding process for sellers with opportunities for design

and policy improvements.